PROCESSING AND PROTECTING PERSONAL DATA DOCUMENT
The Customer agrees to the Processing and Protecting Personal Data Agreement (“Document”) developed by Viettel, which regulates the processing of Personal Data, the rules for protecting the Customer\'s Personal Data and Viettel\'s responsibility to protect Personal Data with the following contents:
ARTICLE 1. DEFINITION
In this Aggrement, the following terms shall the following meanings:
1. Viettel: is Viettel Group, with the Certificate of Business Registration No. 0100109106; headquartered at Lot D26 Cau Giay New Urban Area, Cau Giay Ward, Hanoi City, VietNam.
2. Customer: an individual who provides personal data to Viettel when searching for, accessing, purchasing, registering for, or using Products, Goods, and Services.
3. Products, Goods, and Services: any products, goods, or services provided by Viettel and/or jointly provided by Viettel in cooperation with its partners, which the Customer searches for, accesses, purchases, registers for, or uses.
4. Contract: includes contracts, agreements, terms, conditions, or other documents entered into or agreed upon between the Customer and Viettel in accordance with applicable laws.
5. Personal Data: means digital data or information in other forms that identifies or helps identify a specific individual, including basic personal data and sensitive personal data.
6. Basic Personal Data: means personal data reflecting common personal identity characteristics, which are frequently used in transactions and social relationships, including:
a) Surname, middle name, given name at birth, and other names (if any);
b) Date, month, and year of birth; date, month, and year of death or missing status;
c) Gender;
d) Place of birth; place of birth registration; permanent residence; temporary residence; current place of residence; hometown; contact address;
e) Nationality;
f) Personal images;
g) Telephone number, personal identification number, passport number, driver’s license number, vehicle license plate number;
h) Marital status;
i) Information regarding family relationships (father, mother, children, wife, husband);
j) Information regarding the individual’s digital accounts;
k) Other information associated with or helping to identify a specific individual, excluding the data specified in Clause 7 of this Article.
7. Sensitive Personal Data means personal data associated with the Customer’s privacy, the infringement of which may directly affect the lawful rights and interests of agencies, organizations, or individuals, including:
a) Data revealing racial or ethnic origin;
b) Political views; religious or belief-related opinions;
c) Information concerning private life, personal secrets, or family secrets;
d) Health-related information;
e) Biometric data and genetic data;
f) Data revealing an individual’s sexual life or sexual orientation;
g) Criminal records or legal violations data collected and stored by competent law enforcement authorities;
h) Customer location data determined via location services;
i) Usernames and passwords used to access an individual’s electronic identification accounts; images of identity cards, citizen identity cards, or national identification cards;
j) Usernames, passwords for bank accounts; bank card information; data concerning bank account transaction history; financial and credit information; and information relating to the Customer’s financial, securities, and insurance activities and transaction history at credit institutions, foreign bank branches, payment intermediary service providers, securities companies, insurance enterprises, and other legally authorized entities;
k) Data used to monitor or track behavior and usage activities of telecommunications services, social networks, online communication services, and other services in cyberspace;
l) Other personal data that is specified by law to be kept confidential and requires necessary security measues.
8. Personal Data Processing: any activity that impacts on Personal Data and inconcludes one or more of the following activities: collection, analysis, consolidation, encryption, decryption, amendment, deletion, destruction, de-identification, provision, disclosure, transfer Personal Data, or any other operation affecting Personal Data in accordance with applicable laws from time to time.
9. Personal Data Controller: means organizations, individual that decides the purpose and means of processing Personal Data.
10. Personal Data Processor: means organizations, individual that process Personal Data on be half of Personal Data Controller or Personal Data Controller and Processor via a contract.
11. Personal Data Controller-cum- Processor: means organizations, individual that jointly decides the purpose, means and directly personal data process.
12. Viettel\'s transaction channels: including call center channels, electronic transaction channels (applications on mobile devices such as My Viettel, Viettel Money; website such as https://viettel.vn/, https://Viettelmoney.vn, https://viettelai.vn/; wapsite; social networks; e-commerce platforms) and physical transaction channels (branches, stores, business locations... of Viettel and Viettel\'s agents) or other transaction channels depending on the time provided by Viettel or authorized by other organizations and individuals to provide to Customers.
ARTICLE 2. TYPE OF DATA PROCESSED
1. Personal data processed includes data provided by Customers to Viettel when Customers search for, access, register to use Products, goods, services and data arising during the process of Customers purchasing, using Products, goods, services as follows
(i) General Personal Data specified in Clause 6, Article 1 of this Document; and
(ii) Sensitive Personal Data as defined in Clause 7, Article 1 of this Document.
2. Personal data is processed in accordance with each type of Product, goods and service.
ARTICLE 3. PURPOSE OF PROCESSING PERSONAL DATA
Personal data under Article 2 may be processed for the following purposes:
1. Provide Products, goods and services to Customers according to the Contract and/or perform Viettel\'s rights and obligations according to the law, including:
(i) Serving administration, business management activities, business operations (such as reporting, statistics, internal data analysis for research, construction, development, management, measurement, provision; personalization of products, goods, services and improvement of products, goods, services); operation, exploitation, optimization of network quality; handling network incidents; provision, improvement of quality of telecommunications, television, information technology services of Viettel;
(ii) Verify and store Customer personal data to provide Products, goods and services in accordance with the law;
(iii) Verify and perform payment transactions for Products, goods and services for Customers; cross check and pay fees; exchange and provide information related to user telecommunication services provides by other telecommunications enterprise to serve the purpose of calculating fees, invoicing and preventing acts of evading obligations under the Contract within the scope permitted by law; cross check with Viettel\'s partners for the purpose of providing Products, goods and services to Customers;
(iv) Provide, activate or verify request for providing Products, goods and services by the Customer according to the Request Form/Contract or via Viettel\'s Transaction Channel or other requests of the Customer arising during the use of Products, goods and services;
(v) For the purpose of managing, contacting and notifying Customers;
(vi) Perform the Customer\'s rights related to Personal Data in accordance with the law and the agreement between the Customer and Viettel;
(vii) Perform the Customer\'s obligations and/or Viettel\'s obligations with agencies, organizations and individuals in accordance with the law;
(viii) Disclosure of Customer\'s Personal Data in accordance with the law;
(ix) Perform Viettel\'s obligations in accordance with the law and request of state agencies, including regulations on inspection; examination; auditing; statistics; reporting; finance, accounting and tax; risk management, prevent money laundering, anti-financing of Terror and embargo compliance; messaging, communication, advocacy, support related to the National Humanitarian Information Portal and at the request of state agencies and other related obligations;
(x) Perform operations to ensure the safety of Customer\'s Personal Data; ensure the security of Viettel\'s information system such as backup, contingency planning, monitoring, optimizing resources and protect of Customer Personal Data;
(xi) Detect and prevent illegal acts of unlawful collection of personal data from systerm, equipment, services; preventing fraud, scams, attacks, intrusions, illegal appropriation, criminal acts, and other unlawful activities in order to protect customers’ Personal Data;
(xii) Detect and prevent fraudulent, deceptive, offensive, intrusive, illegal acts, criminal acts and other illegal acts to protect Customer Personal Data.
(xiii) In case of resolving an emergency, the risk of threatening national security, but not to the extent of declaring a state of emergency; preventing and combat of riots, terrrorism, prevention and combat of crimes and law violations;
(xiv) Use of Customer information (including sharing, disclosure, provision and transfer of information to third parties) to sell and provide Products, goods, and services at the requested of the Customer and only to the extent of the information agreed by the Customer;
(xv) Use of Customer information (including sharing, disclosure, provision and transfer of information to third parties) to perform Viettel\'s rights and obligations in accordance with the law;
(xvi) Serving the operations of state agencies according to specialized legal regulations;
(xvii) Other purposes to comply with the law.
2. Support Customers when purchasing and using Products, goods and services according to the Contract and legal regulations, including:
(i) Update and process information when Customers purchase and use Products, goods and services;
(ii) Customer care, receiving and resolving customer inquiries and complaints regarding products, goods and services;
(iii) Information about Products, goods, services as well as offers and promotional programs for Products, goods, services;
(iv) Use, share and transfer to organizations, individuals (as specified in Article 9 of this Document) personal data, problematic information, incidents and error report reported by customers to identify and fix problem products, goods, services; repair of the Customer’s equipment; performing other activies off.
3. Improve the quality of products, goods and services that Viettel provides to customers:
(i) Improve technology and interface of Viettel\'s Transaction Channels to ensure convenience for customers;
(ii) Market research, analysis, statistics and other internal management activities to improve Customer experience
(iii) Building marketing campaigns for Products, goods and services
(iv) Assess the ability to purchase and use Products, goods, and services through the Customer\'s telecommunications credit score to provide the best support in delivering products, goods, and services to Customers.
4. Provide marketing, advertising, product, goods, service introduction and other commercial activities in accordance with the needs of Customers or Viettel believes Customers are interested in according to the following content, form and frequency:
(i) Content: Introduce information, offers for products, goods, services and promotions provided by Viettel; Viettel cooperates with partners and/or Viettel\'s partners provide;
(ii) Method: Through advertising messages (SMS, USSD, MMS...), IVR calls, notifications on Viettel\'s Transaction Channel or other methods as prescribed by law;
(iii) Form: Send directly to Customers via electronic devices, means or other forms on cyberspace according to the provisions of law.
(iv) Frequency: According to the laws on prevention and control of spam messages, spam email, spam call and the provions of the law on advertising.
5. Bussiness in market research, public opinion polling, brokerage services.
6. Organize the introduction, provision of information to customers about products, goods, services and trade promotion.
7. Serving research, training, testing, design and development of artificial intelligence systerms, artificial intelligence models.
ARTICLE 4. PROCESSING OF DATA OF CUSTOMERS WHO ARE CHILDREN, PEOPLE WHO HAVE LOST OR LIMITED THEIR CIVIL ACT CAPACITY, PEOPLE WITH DIFFICULTIES IN COGNITION AND BEHAVIOR CONTROLL
1. During the provision of Products, goods, and services, Viettel does not provide them to individual Customers who are children, people who have lost or limited their civil act capacity, people with difficulties in cognition and behavior controll. In this case, in order to protect rights and benefits of customers, cutomers need to provide relevant documents, papers and Viettel will the process necessary to verify the Client’s condition and/or the Client’s guardian or legal representative before providing products, goods, services and processing personal data in accordance with the law.
2. In the case customers who are children, people who have lost or limited their civil act capacity, people with difficulties in cognition and behavior controll buy, register use, use products, goods, services, the Client’s condition and/or the Client’s guardian or legal representative shall mark the confirmation expressing consent to the processing of the Customer’s personal data in accordance with the content of Appendix 02 of this document, and exercise the rights of the personal data subject on behalf of the Client, unless otherwise provided for by law.
ARTICLE 5. DATA PROCESSING METHOD
1. Collection method
Personal data is collected directly in the following cases:
(i) From Viettel\'s Websites: Viettel may collect Personal Data when you visit any Viettel website (collectively referred to as the "Website") or use any features or resources available on or through the Website. When you visit the Website, Viettel collects information about your device and browser (such as device type, operating system, browser type, browser settings, IP address, language settings, date and time of connection to the Website and other technical communications)
(ii) From the online Applications: Viettel may collect Personal Data when Customers download or use mobile online applications (collectively referred to as “Applications”). These Applications may record certain information (including Application usage statistics, device type, operating system, Application settings, IP address, language settings, date and time of connection to the Application, and other technical communications)
(iii) From Products, goods, services: Viettel may collect Personal Data when Customers search, access, purchase, register to use, use any Products, goods, services through any form (SMS, USSD, IVR, website, wapsite, application...); Viettel\'s transaction channels, cyberspace; and/or other methods as prescribed by law
(iv) From communications with Customers: Viettel may collect Personal Data through interactions between Viettel and Customers (in person, by mail, telephone, online, call center system, electronic communication or any other means) including Customer surveys.
(v) From social networks: Viettel may collect Personal Data when you access any of Viettel’s social networks and/or social network cooperated by Viettel with partners. When customers access this social networks, Viettel may collect Personal Data through your disclosure of information in your profile and/or other posting settings in the following forms: posts, images, audio and videos recordings, attachments,…;
(vi) From audio and video recording devices placed at stores, business locations or places where part or all of Viettel\'s business activities are carried out where you meet, appear or interact with us. The placement of recording and filming devices is intended to contribute to protecting social order and safety, protecting the legitimate rights and interests of Customers and Viettel in accordance with the law
(vii) From interactions or automated data collection technologies: Viettel may collect information including IP address, referring URL, operating system, browser type and any other information automatically logged from the connection.
+ Cookies, flash cookies, plug-ins, pixel tags, electronic beacons, third-party social media connectors or other tracking technologies;
+ Any technology capable of tracking individual activities across devices or Websites, web portals, applications, digital platforms;
+ Other data information provided by a device, software, system
(viii) Other means: Viettel may collect Personal Data when Customers interact with Viettel through any other means.
Viettel may also collect Personal Data indirectly through public, official information sources; or through receiving sharing and transfering necessary data sharing from subsidiaries and member enterprises, which they collect during the cooperation process with Viettel to provide Products, goods and services to you and are permitted to share and transfer by you.
2. Storage method
Personal data is stored in Vietnam at Viettel\'s Customer database system or at anywhere we or our branches, subsidiaries, affiliates, partners or service providers have facilities and create storage copies for data centers in another region.
During the process of Customers accessing Viettel\'s website, wapsite, application, social network, we can also temporarily store information via cookies, clickstream or similar website browsing data storage tools to store data that the web server in the domain can retrieve.
3. Data transfer and sharing
(i) We will use necessary security measures to ensure the transfer/sharing of your Personal Data to (i) other telecommunications businesses; (ii) individuals/organizations participating in the Personal Data Processing process specified in Article 8 of this Document); or (iii) competent state agencies, ensuring information security, no data disclosure, and requiring the parties receiving Personal Data to have data security measures.
(ii) Customer information may be transferred, shared and other data processing activities performed:
a. In the territory of Vietnam;
b. In any country where Viettel has a head office;
c. In the country where the contractor, third party or individuals or organizations specified in Article 9 of this Document have a head office or operate to provide services to Viettel.
4. Analysis method
The analysis of Personal Data is carried out according to Viettel\'s internal procedures. We always have a strict monitoring mechanism for each data analysis process, which includes checking compliance with legal requirements regarding data security, ensuring information security for information technology systems before conducting analysis. We also have strict rules to ensure that personal information is anonymized or de-identified at the appropriate stage of processing.
5. Encryption method
Personal Data collected is encrypted according to appropriate encryption standards when necessary during the storage or transfer of data, to ensure that the data is protected, authenticated, intact, and cannot be altered after being sent.
6. How to delete data
When you stop using Viettel\'s Products, goods and services and have a valid request, we will proceed to delete all Personal Data provided by you via a contract, except in cases where the law stipulates otherwise and in certain situations where deletion is not possible, as follows:
(i) The law does not allow data deletion or requires mandatory data retention
(ii) Personal data is processed by competent state agencies for the purpose of serving the activities of state agencies in accordance with the provisions of law;
(iii) Personal data has been disclosed in accordance with the law;
(iv) Personal data has been used for research, training, refinement, testing, appraisal, development, operation and optimization of artificial intelligence systems and artificial intelligence models;
(v) Personal data is processed for the preparation of executive reports, specialized reports in accordance with the provisions of law and our internal regulations.
(vi) Personal data is processed to address an emergency, the risk of threatening national security but not to the extent of declaring a state of emergency; prevention and combat of riots, terrorism, prevention and combat of crimes and law violations;
(vii) Personal data is processed to protect life, health, honor, dignity, legitimate rights and interests of personal data subjects or other persons in urgent cases; protect the legitimate rights or interests of Viettel, others or the interests of the state, agencies and organizations in a necessary manner against acts of infringing upon the above- mentioned interests.
(viii) The fulfilment of the Customer’s request for deletion of personal data leads to the Customer’s inability to comply with its obligations under the contract or causes difficulties and hinders the performance of the legal rights and obligations of Viettel, Personal data processor of Viettel as prescribed.
(ix) Other cases as prescribed by law.
ARTICLE 6. DATA SECURITY PRINCIPLES OF VIETTEL
1. Customer’s personal data is kept confidential in accordance with this Document; measures, principles; legal regulations and internal legal regulations of Viettel.
2. We are responsible for ensuring network information security according to the law, ensuring national defense, national security, state secrets, maintaining political stability, social order and safety and promoting socio-economic development.
3. The handling of network information security incidents will always ensure the legal rights and interests of the Customer.
4. Network information security activities are carried out regularly, continuously, promptly and effectively.
ARTICLE 7. POSSIBLE UNWANTED CONSEQUENCES AND DAMAGES
1. We apply various protective measures, ensuring the security of Customer information, and use different information security technologies to protect and prevent your Personal Data from being accessed, used, or shared unintentionally. However, no data can be completely secure. Therefore, we cannot guarantee absolute security of your Personal Data in certain cases such as:
(i) Hardware or software errors during data processing that cause loss of Customer data;
(ii) Security vulnerabilities beyond our control, where the system is attacked by hackers causing data breaches;
(iii) Customers disclose personal data due to: carelessness or fraud; accessing websites/downloading applications containing malware, being taken over by hackers.
2. We recommend that you keep confidential information related to your account login password, OTP code and do not share this content with anyone else; keep personal devices (phones, tablets, personal computers, etc.) safe during use; Customers should log out of your account when you do not need to use it.
3. You should be aware that at any time you disclose and make public your Personal Data, it may be collected and used by others for purposes beyond your and our control.
4. In the event that the data storage server is attacked, leading to the loss, leakage, or exposure of Customers Personal Data, Viettel will be responsible for notifying the relevant authorities for timely investigation and handling, and informing the Customer in accordance with legal regulations.
5. The Internet is not a completely secure environment. When you transmit Personal Data over the Internet, you should only use secure systems to access a website, application or device. You are responsible for keeping your access credentials for each website, application or device secure and confidential.
6. In the event that the Customer disagrees with certain purposes for data processing specified in this Policy by exercising the right to delete, the right to request deletion, the right to withdraw consent, restrict data processing, or oppose data processing, it may result in Viettel being unable to provide Products, goods, and services, or providing incomplete Products, goods, and services to the Customer. Depending on the case, the Customer may experience one or more of the following consequences:
(i) The Service is not available; or
(ii) Only part of the service is available; or
(iii) Using the service with quality not as described/announced by the supplier; or
(iv) Not receiving notifications, information, not receiving updates about goods/services or trade promotion programs; or
(v) Not to participate in promotional programs; or
(vi) Restricted from exercising certain rights or using certain features of the product/service; or
(vii) Other restrictions depending on the case.
7. In the event that you exercise your rights to request the deletion, cancellation, restriction of Personal data processing, withdrawal of consent to Personal data processing, or submission of a request to object to Personal data processing, resulting in potential risks or damages as stated in Clause 6, Article 7 of this document and/or affecting Viettel\'s legal obligations, your life, property, and legitimate rights and interests, as well as those of other organizations and individuals, or the task of protecting national security and social order, we have the right to postpone, terminate, or cancel part or all of the Product, Goods, and Services Supply Contract between Viettel and the Customer. We shall not be liable for any legal responsibility or compensation for any losses incurred by you in this case.
ARTICLE 8. TIME OF STARTING AND ENDING PERSONAL DATA PROCESSING
1. Personal Data is processed from the moment we receive the Personal Data provided by you and we have an appropriate legal basis to process the data in accordance with the law.
2. To the extent permitted by law, Personal Data will be processed until the data processing purposes stated in Article 3 of this Document have been completed.
3. We may be required to store your Personal Data even after the contract between you and Viettel has ended in order to fulfill our legal obligations under the law and/or the requirements of competent state authorities.
ARTICLE 9. ORGANIZATIONS AND INDIVIDUALS PARTICIPATING IN THE PROCESS OF PERSONAL DATA PROCESSING
1. Depending on the circumstances, we may be the Personal Data Controller or the Personal Data Controller and Processor.
2. To the extent permitted by law, you understand that we may share, transfer Personal Data for the purposes set out in Article 3 with the following organizations and individuals:
(i) Viettel\'s subsidiaries, member enterprises, and affiliates in Vietnam;
(ii) Organizations and individuals providing Products, goods, services and/or cooperating with Viettel, including: agents, consulting units, auditors, lawyers, notaries and business cooperation partners, providing information technology solutions, software, applications, operations, management, troubleshooting, infrastructure development services and other related organizations and individuals.
(iii) Any individual or organization that is a representative or authorized party of the Customer, acting on behalf of the Customer
(vi) Payment service providers, payment intermediary services based on Customer\'s authorization or approval
Data sharing, transfering will be carried out in accordance with the order, manner and current legal regulations. The parties receiving Personal Data are obliged to keep your Personal Data confidential in accordance with this Document; Viettel\'s regulations, procedures, standards on Personal Data Protection and current legal regulations.
3. We may share, transfer your information with competent state agencies when carrying out the purpose of Processing Personal Data stated in Article 3 of this Document in accordance with the law.
ARTICLE 10. CUSTOMER RIGHTS
1. You are informed about the Processing of your Personal Data, unless otherwise provided by law.
2. You have the right to decide whether or not to consent relation to the Processing of your Personal Data, unless otherwise provided by law.
3. In accordance with the technical conditions, you are entitled to view or access to view the personal data provided by Customers to Viettel when the Customer searches, accesses, registers to use products, goods, services and Personal data arising during the purchase and use of Customer’s products, goods, services, in accordance with the law and our regulations from time to time
4. Customers have the right to correct or request the correction Personal data provided by you to Viettel when entering into a contract, unless otherwise provided by law.
In accordance with the technical conditions, we will edit Personal data provided by Customers to Viettel when entering into a contract when requested by you or in accordance with the law. In the case not to perform, we will notify you in accordance with the agreement between us and you, as prescribed by law.
5. Customers are entitled to request the deletion, destruction of your Personal data (Personal data provided by you to Viettel when entering a contract) on the condition of accepting the risks and damages that may occur according to our notice from time to time.
We will delete, destroy your Personal data as stated in Clause 6 Article 5 of this document and current regulations. In the case can not perform, we will notice to you in accordance with the aggrement and as prescribed by law.
6. Customers are entitled to request the restriction of the processing of your Personal data when there are grounds to doubt the scope and purpose of the processing of your Personal data or the accuracy of your Personal data in accordance with the law.
In accordance with the technical conditions, we will make a request to restrict the processing of your Personal data but not to the processing of your Personal data before the time you make a request for restriction of processing of Personal data, unless otherwise provided by law or the exercise of your rights violates the principles in Clause 3 Article 5 of the Law on Personal Data Protection.
7. Customers are entitled to request that we provide you or consent to us providing your Personal data to other agencies, organizations or individuals.
In accordance with the technical conditions, the provision of your Personal data will be carried by Viettel within the time limit allowed, unless the data is not provided in accordance with the law or otherwise prescribed by law.
8. Customers are entitled to request the withdrawal of your consent to the processing of your Personal data when there are grounds to doubt the scope and purpose of the processing of your Personal data or the accuracy of your Personal data in accordance with the law.
In accordance with the technical conditions, we will make a request to the withdrawal of your consent to the processing of your Personal data but not to the processing of your Personal data before the time you make a request for restriction of processing of your personal data, unless otherwise provided by law or the exercise of your rights violates the principle in Clause 3 Article 4 of the Law on Personal Data Protection.
9. Customers have the right to submit a request to object to the processing of your Personal Data in order to prevent or restrict the disclosure of your Personal Data or other reasons as required by law.
We will comply with your objection request within the time limit permitted by law, except in cases where you fail to comply with the law or the exercise of your rights violates the principles in Clause 3, Article 4 of the Law on Personal Data Protection.
10. Customers have the rights to complain, denounce, sue, claim compensation for damages caused by the processing of Personal data in accordance with the law.
11. Customers have the rights to request competent authorities or agencies, organizations and individuals related to the processing of Personal data to take measures and solutions to protect your Personal data in accordance with the law.
12. Other rights under this Document and as prescribed by law.
13. Customers can make a request to exercise the rights in Clause 3,4,7,10 and 11 of this Article through Viettel’s transaction channel including switchboard channels, electronic transaction channels, physical transaction channels and other transactions channels depending on the time provided or authorized by Viettel to the organization, other individuals provided to the Customer. You can make a request to exercise the rights in Clause 5, 6, 8 and 9 of this Article through Viettel’s physical transaction channels.
ARTICLE 11. CUSTOMER OBLIGATIONS
1. Comply with the laws and regulations of Viettel related to the processing and protection of your Personal Data
2. Provide and ensure the legal right to fully, truthfully, and accurately provide Personal Data and other information as required by Viettel when searching for, accessing, purchasing, registering for use, and using Products, goods, and services, and when there are changes to this information.
In the event of any false, inaccurate or inconsistent information provided by Customers or not notify when having change related to this information, Viettel will not be responsibility for any consequences that affect or limit your legitimate rights and interests. In case of failure to notify, if risks or losses arise, you will be responsible for any errors or fraudulent actions when using Products, goods, and services due to your fault or failure to provide accurate, complete, and timely updates to your information, including financial losses and additional costs incurred due to incorrect or inconsistent information provided.
3. Cooperate with Viettel, competent state agencies or third parties in case of issues arising affecting the security of your Personal Data.
4. Self-protect your Personal Data; request other relevant organizations and individuals to protect your Personal Data; proactively apply measures to protect your Personal Data during the use of Products, goods and services; promptly notify us when discovering errors or mistakes in Personal Data or suspecting that Personal Data is being violated.
5. Respect and protect the Personal Data of others
6. Be responsible for the information and data that you create and provide on the Internet; be responsible in case your Personal Data is leaked or violated due to your fault.
7. Regularly update regulations and policies related to the protection and processing of Viettel\'s Personal Data in each period, which are notified to you via Viettel\'s Transaction Channel.
8. Comply with legal regulations on Personal data protection and participate in preventing and combating violations of regulations on Personal data protection.
9. The exercise of your rights and obligations must be aimed at protecting your own legitimate rights and interest;
10. The exercise of your rights and obligations must not cause difficulties or obstruct the exercise of our rights and obligations as the Personal data controller, the Personal data processor and controller, the Personal data processor, must not infringe upon the legitimate rights and interests of the State, other agencies, organizations, individuals.
11. Other responsibilities as prescribed by law.
ARTICLE 12. GENERAL PROVISIONS
1. This Document is effective from the date of signing and is also a Notice of Personal Data Processing in accordance with current laws. Customers commit to having read, understood and agreed to the entire content of this Document without any conditions attached.
2. In order to protect the your rights and interests, Customers need to provide relevant documents and papers and we may conduct a number of activities to identify the necessary information and documents before fulfilling your performing requests.
3. This Document is established for the sole purpose of regulating the processing of Personal data in compliance with legal regulations. In other words, this Document has independent legal effect, not and does not depend on the Contract for providing Products, goods and services between Viettel and Customers.
4. The Customer understands and agrees that this Document may be amended from time to time and will be notified directly to the Customer through the Transaction Channels and other methods of Viettel before being applied. In the case, customers continues to register, use products, goods, services as mean that you have agreed and these amendments will be applied. Changes and effective dates will be updated on the Transaction Channels and/or through other methods of Viettel. In case the law requires, Viettel will ask for the Customer\'s consent to such changes.
5. The Customer has read, understood, agreed and committed to strictly implementing the terms and conditions stated in this Document. Issues not specified shall be implemented in accordance with the law, instructions of competent State agencies and/or amendments and supplements to this Document from time to time.
If a dispute arises, the parties will proactively negotiate in good faith and cooperation. If negotiation fails, the parties have the right to request the competent authorities to resolve the matter in accordance with the law.