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Advantages

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Career

Telecommunications, Finance - Banking, Public Administration Services, Healthcare, Education, Delivery, Hotel Management.
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Procedure

Survey of needs, Consulting and answering, Customer care, Service quality monitoring...
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Enhance customer experience

24/7 and immediate response. Voice naturalness ~95% real people.
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Feature

Direct interaction with each customer

Consulting, sales and customer care automatically 24/7.

Expansion on demand

Upgrade quickly to meet millions of customers.

In-depth analysis

Analyze and identify customer emotions in the interaction process.

Open Architecture

Quickly integrate with internal systems of enterprises such as CRM, ERP, CMS… through open APIs.

Technology

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Speech to text

Convert voice speech to text content with up to 95% accuracy and good noise cancellation.
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Text to speech

Artificial voice that is up to 95% similar to a real human voice
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Natural Language Processing

Identify intents and entities that help Viettel Cyberbot understand what customers say.
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Application

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Deliver an experience as natural as interacting with a real person.
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Apply for multiple fields
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Flexible with the stages in the customer journey.
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Payment method
vnpay vtmoney
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