Viettel AI | Cyberbot Platform

Advantages

Career

Telecommunications, Finance - Banking, Public Administration Services, Healthcare, Education, Delivery, Hotel Management.

Procedure

Survey of needs, Consulting and answering, Customer care, Service quality monitoring...

Optimizing costs and saving time

2 million calls/day 2,000 simultaneous calls Chatbot response time under 1s/message

Enhance customer experience

24/7 and immediate response. Voice naturalness ~95% real people.

vector

vector

Feature

Direct interaction with each customer

Consulting, sales and customer care automatically 24/7.

Expansion on demand

Upgrade quickly to meet millions of customers.

In-depth analysis

Analyze and identify customer emotions in the interaction process.

Open Architecture

Quickly integrate with internal systems of enterprises such as CRM, ERP, CMS… through open APIs.

Technology

Speech to text

Convert voice speech to text content with up to 95% accuracy and good noise cancellation.

Text to speech

Create an artificial voice that is up to 95% similar to a real human voice.

Natural Language Processing

Identify intents and entities that help Viettel Cyberbot understand what customers say.

vector

vector

Application

Deliver an experience as natural as interacting with a real person.

Apply for multiple fields

Flexible with the stages in the customer journey.

Introduction

About us Recruitment Document News Contact

Products

Viettel Cyberbot Platform Viettel Data Management and Analytics Platform Viettel AI Robot Platform Viettel AI Platform Viettel Digital Twin Platform

Services

Terms

Terms & Conditions Privacy Policy Information of Website Owner General Transaction Terms Terms for Delivery and Transaction Conditions of Payment Method

Payment method

Contact Us:

Hotline: +84 98 1900 911

Email: viettelai@viettel.com.vn

Hanoi: Vietnam National Innovation Center Building - 7 Ton That Thuyet Street, Cau Giay District, Hanoi City, Vietnam

Ho Chi Minh City: 23rd floor, Viettel Complex Building, 285 Cach Mang Thang Tam, Ward 12, District 10, Ho Chi Minh City