Reduce customer identification time by 70%

Launched at the end of October 2018, Viettel Money's Easy Vay service faces many disadvantages because the account verification process has too many steps. When registering an account, customers need to authenticate directly at the store, which takes a lot of time and effort. This is one of the reasons why customers abandon Easy Vay and choose other services that allow online identification.

Not only that, direct account identification consumes Viettel Money's huge human resources by having staff on duty at stores across the country. Meanwhile, fraud and document forgery tricks are becoming more and more sophisticated, making them invisible to the naked eye. Therefore, continuing the traditional identification method (KYC) is no longer appropriate and safe.

From 2020, Viettel eKYC electronic identity solution by Viettel Artificial Intelligence and Data Service Center (Viettel AI) will be integrated on Viettel Money's system to automate loan account opening operations. Viettel Money's Easy Vay "picture" becomes complete, allowing users to register to open an account anytime, anywhere with just a phone.

Customers access the Viettel Money application, record their faces and take pictures of personal documents according to the instructions. AI technologies will then automatically authenticate and compare customer information and complete account opening procedures. This electronic identification solution is much faster and more convenient, helping customers no longer have to waste time going directly to the store.

Viettel eKYC contributes to automating the Easy Vay account registration process.

Viettel eKYC has helped Viettel Money reduce the large number of employees required to identify customers at the point, cut over 80% of paperwork and save over 70% of time to complete procedures compared to traditional KYC operations. system. On average, 500,000 new accounts are opened each month; Save up to 5 billion VND for Viettel Money compared to the customer identification plan at the store.

Fraud detection achieves high accuracy rate

According to Viettel representative, Viettel eKYC not only solves quickly and saves costs but also ensures data safety and accuracy. The solution uses many advanced technologies to detect and prevent forms of document falsification such as optical character recognition technology, which helps automatically extract information in documents at an accurate rate. announced to be more than 98%, higher than 95% when tested by workers.

Combining living entity checking technology and face matching technology, Viettel eKYC automatically checks, detects and prevents cases of non-living entities, frauds. After confirming that the actual person is making the transaction, Viettel's electronic identification solution will compare the photo of the customer's face at the time of service registration and the face on the identification document to determine if they are the same. a person or not, make sure the identification documents used to register for the service are of the correct customer being interacted with.

As a partner of the Ministry of Public Security in providing citizen information authentication services in the citizen identification chip, Viettel eKYC can connect to the national citizen identification database right during the identification process. name. The solution will automatically check, detect and prevent most cases of identity documents that are fake, have been edited, are not original, and are no longer valid according to the law, such as cropped photos. corners, perforated photos, overlaying portrait photos, photocopies, color printing, editing information, expired information documents, photos taken via screen...

Recently, the automatic search and facial recognition technology integrated in Viettel eKYC was also ranked 4th in the world and 1st in Vietnam as announced by the US National Institute of Standards and Technology (NIST).

Connecting to the National database, Viettel eKYC prevents cases of identity fraud.