At the Vietnam Innovation and Creativity Expo 2023 (VIIE 2023), Prime Minister Pham Minh Chinh dedicated his time to visit Viettel Group's booth, where they showcased self-developed 5G technologies and artificial intelligence (AI) Virtual Assistants with the message 'Technology with heart.'

At VIIE 2023, two of Viettel Group's standout products were the virtual assistant designed for the legal sector and the Viettel AI Video KYC, an automated customer care solution. These AI virtual assistants have evolved beyond simple chatbots with predefined responses, showcasing capabilities that surprised many, making them seem like something out of science fiction.

The legal virtual assistant serving the judicial system is the only one in Vietnam with a vast and reliable legal knowledge database. It possesses a knowledge base of over 160,000 legal documents, 63 legal cases, and more than 1 million verdicts, including over 1,200 decisions made by chief justices and over 80,000 appellate judgments provided by the Supreme People's Court.

Built on the Viettel Cyberbot platform, virtual assistants serving the legal sector and other Viettel-developed virtual assistants excel in processing dialogue, voice, and the Vietnamese language. This technology makes Viettel Cyberbot particularly useful for businesses looking to establish automated call center systems through Callbot and Chatbot.

These virtual assistants not only optimize human resources but also exhibit a natural and friendly interaction capability with customers, facilitating businesses in accelerating their digital transformation. This, in turn, allows users to get closer to the "technologies of the future."

In contrast to the common perception of chatbots, which often provide template responses, Viettel Group has employed a range of cutting-edge technologies to make Cyberbot as natural as possible. Automatic Speech Recognition technology allows for converting user speech into text with up to 95% accuracy, along with effective noise cancellation capabilities. Artificial speech technology enables these bots to respond to customers with up to 95% natural human-like speech.

Furthermore, Natural Language Processing technology allows for identifying intentions and entities mentioned in conversations, enabling the bot to understand and interact effectively with customers. Alongside the pre-loaded knowledge, these bots also have the capability to learn from situations, contributing to their continuous improvement.

Thanks to these advantages, Viettel Cyberbot can be applied in various industries, including Telecommunications, Finance, Banking, Public Administrative Services, Healthcare, Education, Transportation, Hotel Management, and more. In addition to cost optimization and time-saving, these virtual personnel operate 24/7 and significantly enhance customer experience by immediately meeting customer needs.

Building on our achievements, Viettel Group continues to introduce new technologies with the ultimate goal of providing the best user experience. The Viettel AI Video customer care support solution not only helps this business save nearly 60 billion VND per year but also affirms that Made in Vietnam technology is keeping up with the world's pioneering trends.

As customers become accustomed to interacting with virtual assistants, Viettel Group continues its efforts to master cutting-edge technologies, build platforms for AI assistants to become more real and useful to users. Conversely, positive customer experiences will help make AI virtual assistants more widespread, contributing to the government's digital transformation objectives.

Source: Cafebiz.vn