Domestic businesses are developing 4 virtual assistants to serve Vietnamese people. These are legislative virtual assistants to detect conflicts when making legal documents, court virtual assistants to reduce work for judges, virtual assistants to support civil servants and virtual assistants. legal support for the people.

In particular, virtual legal assistants serving the Vietnamese Court industry have been put into practice and proven effective by helping reduce 30% of work and optimizing operating time of the court system. After initial surprises, many judges have gradually changed their working habits and been "conquered" by virtual legal assistants.

In July this year, at the request of the National Digital Transformation Department, the Ministry of Information and Communications also approved the research and testing of developing a large Vietnamese language model and creating a basic version of virtual assistant for users. for state officials and civil servants and virtual assistant application version for the Ministry of Information and Communications.

These are Vietnam's first steps to apply artificial intelligence to support and increase the operational efficiency of the civil service apparatus.

Need a large, clean language model unique to Vietnam

According to Mr. Tran Manh Quan, Deputy Director of Virtual Assistant Platform Division, Viettel Cyberspace Center (Viettel Cyberspace), virtual assistant is software that helps users perform tasks for an individual based on sentences. command or help look up information in some fields.

For today's perception, virtual assistants are understood as a new generation search engine, which can provide specialized Q&A features in specific fields. Virtual assistants will be developed in the direction of personalization, the more they are used, the smarter they will become, thereby helping to improve Vietnamese people's knowledge.

Mr. Tran Manh Quan shared about the trial version of the virtual assistant to support officials and civil servants. Photo: Vietnamnet

According to Mr. Tran Manh Quan, in the process of developing virtual assistants, Viettel takes the approach that Vietnamese virtual assistants will not be used to answer everything but will serve each industry. Narrowing the scope of activities of virtual assistants will help reduce costs.

“In the past, the knowledge of civil servants and long-time workers was often hidden and could not be maintained across generations. With the emergence of AI, virtual assistant technology will help accumulate hidden knowledge through communication with experts, thereby storing and passing on their knowledge to newcomers through virtual assistants. ”, Mr. Quan said.

In fact, management agencies are also approaching the application of virtual assistants in four areas: legislative, executive, judicial and service to the people.

In the future, virtual assistants will be an effective tool for customer care, sales, answering legal documents, public administrative procedures, answering knowledge databases, and searching. Quickly provide specialized data, answer public services for people about types of documents, order, procedures,...