Deputy Prime Minister and Minister Nguyen Manh Hung experiences Viettel's virtual assistant

At the exhibition displaying Make in Vietnam digital technology products within the framework of the 5th National Forum for Developing Vietnam Digital Technology Enterprises event taking place in Quang Ninh on December 11, Deputy Prime Minister Tran Hong Ha and Minister of Information and Communications Nguyen Manh Hung visited Viettel's booth and experienced the legal virtual assistant product developed by Viettel.

Viettel's Virtual Legal Assistant aims to support State civil servants in quickly and intelligently looking up and asking questions about the law, and has now been applied on a trial basis for 30,000 officials and civil servants at the Ministry of Information and Communications.

The Legal Virtual Assistant developed by Viettel AI has now officially come into operation with more than 3 million users, with an average of 5,000 - 6,000 questions and answers and searches per day. Through survey results with 1,031 reviews, 99% of users highly appreciated the usefulness of the product. The percentage of unsatisfied users is only 5.22%.

After more than 1 year of testing, the virtual legal assistant supporting judges has proven positive effects, helping to reduce the amount of work by 30% compared to traditional operations, optimizing the entire operating time at Court system.

Highly appreciating the virtual assistant's ability to support quick and intelligent legal searches and inquiries, the Deputy Prime Minister and Minister also provided comments and suggestions to further improve the product, exactly meeting user needs.

The 5th National Forum on the Development of Vietnam Digital Technology Enterprises is a major event of the Information and Communications industry to summarize and evaluate the development of Vietnam digital technology enterprises in the past 4 years. At the same time, convey core ideas about digital technology development, the Make in Vietnam spirit, and develop digital technology businesses that contribute to increasing labor productivity, rapid and sustainable development...

The civil servant virtual assistant was developed by the Center for Data Services and Artificial Intelligence - Viettel AI based on a large, clean Vietnamese language model and used exclusively for Vietnamese people. According to Mr. Nguyen Manh Quy, Director of Viettel AI, the difference between Viettel's virtual assistant and other artificial intelligence platforms is absolute accuracy.

Virtual assistants serve and help officials and civil servants make policies and issue legal documents. Just one mistake can cause consequences such as policies that do not reach people, are ineffective, and are illegal. Therefore, the information virtual assistants give to officials and civil servants must be absolutely accurate. At the same time, each answer from Viettel AI's virtual assistant comes with a quote and text source to show the credibility and certainty in the virtual assistant's answer.