Viettel accelerates development for the AI virtual assistant

VnExpress - Viettel boosts the development of its AI virtual assistant to support organizations and the public, improving operational efficiency amidst the context of national digital transformation.

Viettel stated that the company is developing a Vietnamese AI Virtual Assistant platform, labeled "Make in Vietnam," to address the challenge of needing AI with deep understanding of Vietnamese culture and language. This move helps reduce reliance on foreign AI models, which are optimized for English and can be somewhat limited in processing Vietnamese.

The platform is being developed by Viettel AI, demonstrating the Viettel Group's capability to master core technology. A Viettel representative stated, "These products directly solve the problem of optimizing and automating operational processes for organizations, laying the groundwork for a reliable AI system that serves the endeavor of creating a Digital Vietnam."

The Court Virtual Assistant developed by Viettel AI supports Judges and court officials in searching for information from a massive data warehouse.

Accordingly, the Viettel Virtual Assistant is trained using narrow-industry and specialized data sources, assisting organizations in solving complex professional tasks and meeting the needs of the public/citizens. Applied critically at the Supreme People's Court, the Legal Virtual Assistant functions as a specialized AI secretary, helping Judges and court officials nationwide search, look up, and synthesize information from a legal knowledge base comprising over 160,000 legal documents, 72 precedents, and more than 1.8 million judgments and decisions.

According to Viettel, thanks to its deep semantic processing capabilities, the Court Virtual Assistant has helped reduce the workload by 30% compared to traditional operations, optimizing the entire system's operating time. This Virtual Assistant is currently expanding its scope and is being integrated onto various platforms such as Viettel Money, My Viettel, and TV360, supporting officials and citizens in looking up legal information during a context where many legal documents are changing.

Viettel's Virtual Assistant for searching new administrative units shortens the time and simplifies the search process for citizens.

In addition, Viettel AI also launched the Delegation of Authority Virtual Assistant (or Decentralization Virtual Assistant) and the Virtual Assistant for looking up new administrative place names to support the two-tier government system. The Delegation of Authority Virtual Assistant helps officials reduce the burden of looking up complex regulations and standardize work processes, recording over 40,000 queries. The Virtual Assistant for searching new administrative units helps citizens update information on communes, wards, and provinces/cities that had changes in administrative boundaries in July 2025, attracting over 80,000 uses after one week of deployment.

The representative of Viettel AI explained that the development of all Virtual Assistants is based on core technology and a large Vietnamese language model, which is capable of understanding natural language, recognizing intent, and grasping context in Vietnamese.

The representative of Viettel AI in the keynote presentation at AI4VN.

To ensure the sustainable development of this strategy, Viettel has also heavily invested in AI infrastructure with hundreds of modern GPU servers, and is preparing to deploy the Nvidia DGX B200 supercomputer with Blackwell B200 GPUs, offering 3 times the training performance and 15 times faster inference than the previous generation. At the 2025 Vietnam Artificial Intelligence Day (AI4VN), Mr. Nguyen Hoang Hung, Chief Technology Officer of Viettel AI, emphasized that Viettel AI’s strategy is to invest in infrastructure to enhance computing capacity, anticipate requirements for technology expansion, and serve as the foundation for developing a "Make in Vietnam" product ecosystem.

The company representative stated, "Viettel AI aims to transform the Virtual Assistant into a reliable companion, assisting the Government, organizations, and citizens in governance and daily life. The application of artificial intelligence not only optimizes operations for organizations but also enhances the quality of public service for citizens."