What is a Voicebot?

A Voicebot is an advanced form of chatbot that uses voice instead of text to interact with customers. Thanks to AI technology, a Voicebot can recognize speech, understand the meaning of questions, and respond naturally, just like a regular conversation.

With its superior capabilities, Voicebots are widely applied across various industries such as call centers, mobile applications, and messaging platforms.

Viettel AI’s advanced Voicebot can communicate with customers.

Benefits of Voicebots for Businesses

With the ability to interact with users through voice, Voicebots offer several benefits for both businesses and users.

Personalized Customer Experience:

Voicebots can recognize customers by voice or phone number, offering personalized services. Additionally, they can adjust their communication style according to each customer, creating a friendly and approachable atmosphere.

Customer Data Collection:

Through interactions, Voicebots can gather data on customer behavior and preferences, helping businesses create effective strategies. The data collected enables companies to better understand customer needs and improve products and services.

Increased Operational Efficiency:

Voicebots automate many processes, reducing errors and increasing productivity. Moreover, by working 24/7, Voicebots help businesses save on labor costs and improve operational efficiency.

Integration with Other Applications:

Voicebots seamlessly integrate with customer support technologies such as CRM (Customer Relationship Management), GDS (Global Distribution System), and knowledge bases.

Automated Customer Service:

Voicebots can handle frequently asked questions, place orders, and schedule appointments, significantly reducing the workload of call center staff. Customers can contact businesses anytime, even outside working hours.

Voicebots bring significant benefits for both businesses and customers.

Applications of Voicebots in Business Operations

Voicebots, with their voice interaction capabilities, have become useful tools in optimizing business operations. Below are some common applications:

Customer Service:

• Automated Call Centers: Voicebots can handle calls, answer frequently asked questions, and guide customers, reducing the workload of call center agents.
• Online Customer Support: Voicebots can be integrated into messaging platforms and websites to provide 24/7 customer support.
• Personalized Experience: Voicebots can recognize customers through their voice or personal information, offering relevant services.

Voicebots enhance the customer experience.

Human Resource Management:

• Recruitment Support: Voicebots can be used to schedule interviews, send recruitment notifications, and answer candidate questions.
• Time Management: Voicebots can assist employees in clocking in, requesting time off, and tracking work progress.
• Employee Training: Voicebots can provide lessons, training materials, and answer employee questions.

Voicebots assist with human resource management.

Marketing and Sales:

• Telemarketing: Voicebots can conduct product or service introductions and invite customers to events.
• Sales Support: Voicebots can help customers search for products, compare options, and place orders.
• Customer Feedback Collection: Voicebots can conduct surveys and gather customer feedback to improve products and services.

Voicebots support marketing and sales for businesses.

Supply Chain Management:

• Order Tracking: Voicebots can track orders and provide delivery status updates.
• Inventory Management: Voicebots can assist warehouse staff in inventory checks and product shipments.

Voicebots support supply chain management.

Viettel AI – The Professional Voicebot Tool

Viettel AI is the Data and Artificial Intelligence Service Center of Viettel. Its Voicebot is designed to address the need for information search, communication, and the optimization and automation of business processes, especially in customer service operations.

Viettel AI's Voicebot enhances communication productivity by processing up to 200 times more than a regular employee, with a customer satisfaction rate of up to 96%, according to Viettel AI’s publication.

Key Features of Viettel AI's Voicebot:

• Natural Language Processing: Viettel AI's Voicebot can understand customer intent by using machine learning models.
• Speech Processing: The system can convert speech to text and vice versa with high accuracy. It supports both Northern and Southern accents.
• Script Management: Voicebot can create detailed conversation scripts with customers or generate them from sample scripts, allowing the choice of speech speed and tone.
• Data and Information Management: The virtual assistant allows for managing and exporting/importing lists of entities to the system.
• Call Management: It tracks all calls, allowing searches for rated or unrated calls, callback requests, and exporting call lists.
• User Management: It allows for creating and managing platform user accounts, with flexible permissions based on account roles.
• Reporting and Analytics: The system provides detailed reports on call campaigns, call quality, and specific call data, with customizable report criteria.

Viettel AI’s Voicebot – a virtual assistant that solves customer service issues for businesses.

 The information above outlines the general benefits and features of Voicebots, as well as specific details about Viettel AI's Voicebot. To experience Viettel AI's Voicebot service, please visit Viettel AI's website for the latest offers.