What is eKYC technology? 

Definition of eKYC

eKYC (Electronic Know Your Customer) is an electronic technology that helps businesses verify the identity of customers.

Based on biometric information, eKYC allows businesses to authenticate customer identity 100% online, without having to go to the counter directly.

eKYC uses information on customers' identification documents (ID card/CCCD/Passport) and customer portrait images and videos as a verification database.

eKYC is an effective and convenient customer identification technology solution.

The difference between eKYC and KYC

If eKYC is the latest electronic identification solution, then traditional forms of customer identification of businesses are called KYC.

In general, KYC and eKYC both help businesses, especially banks, in verifying the identity of customers.

So what is the difference between them that makes businesses gradually convert KYC to eKYC? Definitely convenience.

eKYC is considered more convenient for both businesses and customers. With the conventional KYC method, customers have to go directly to the transaction counter, verify 7749 identification documents and related cumbersome procedures to prove that their assets are theirs.

With eKYC technology, customers only need to verify their identity through fingerprint biometrics or facial recognition on an online application. It only takes a few minutes and customers can do it anywhere. This also helps reduce unnecessary procedures and customer care costs for businesses. 

eKYC applications 

eKYC is widely applied in many industries and professions such as banking, financial institutions, trade, logistics, insurance, telecommunications, etc. 

The purpose is to identify, appraise, and detect fraud in transactions.

Với công nghệ eKYC, khách hàng chỉ cần xác minh danh tính qua sinh trắc học vân tay, hay khuôn mặt trên ứng dụng online. Chỉ tốn vài phút và khách hàng có thể thực hiện ở bất kỳ đâu. Điều này cũng giúp cắt giảm các thủ tục, chi phí chăm sóc khách hàng không cần thiết cho doanh nghiệp.

Benefits of eKYC

For customers

- Save time and costs: With just a smart mobile device connected to the Internet, customers can perform eKYC operations without having to spend time and effort going directly to the transaction counter as before.

- High security: eKYC helps authenticate identity effectively and protect customer privacy at the highest level by using modern technologies such as OCR, face matching, liveness detection...

- Reduce cumbersome procedures: thanks to eKYC, customers can easily identify electronically without having to go through cumbersome procedures as before.

For businesses

- Automate the implementation process, verify according to automatic procedures. Manage customer data centrally in the organization/business database to meet high requirements for operations and security.

- Apply advanced technologies with outstanding accuracy to help the eKYC process be performed quickly, limit errors and eliminate fraud.

- Reduce 100% of direct customer KYC procedures by staff. Cut over 80% of paperwork and save up to 70% of time to complete procedures compared to traditional KYC procedures.

eKYC brings outstanding benefits to both customers and businesses

Viettel AI's eKYC technology solution

Viettel AI - AI data and artificial intelligence service center built by the Military Industry - Telecommunications Group (Viettel).

Viettel AI's eKYC technology

Viettel AI's eKYC technology is highly accurate and shortens customer authentication time to just a few minutes thanks to the support of advanced technologies such as:

OCR (Optical Character Recognition)

OCR is a technology that helps extract information from personal documents such as ID cards/CCCDs, passports, and driver's licenses automatically.

Outstanding features:

● Quick information extraction: The system can scan and identify important data fields such as full name, date of birth, ID card/CCCD number, date of issue, place of issue, etc.

● High accuracy rate: OCR technology can achieve more than 98% accuracy, helping to reduce errors compared to manual data entry.

● Support multiple document formats: Recognize documents with different layouts from many countries.

● Optimize the eKYC process: Help automate the data entry process, shorten the time for identity verification.

Handle many types of ID documents:

● Old/new ID cards

● Citizen ID cards, chip-embedded citizen ID cards

● Military ID cards

● Passports (Vietnam, foreign)

● Driver's licenses (old, new)

NFC (Near-Field Communication)

NFC allows information to be extracted from the chip attached to the chip-based CCCD without manual input, making identity authentication more secure.

Outstanding features:

● Read data directly from the CCCD chip: No need to scan photos, reducing the risk of document forgery.

● 100% accuracy rate: Data read from the chip is absolutely accurate because this is the original information issued by the government agency.

● Fast processing in seconds: Helps users save time compared to manual input methods.

● High security: Data from the chip can be encrypted, helping to prevent information editing or forgery.

Fraud Detection

This technology helps detect fraudulent behavior by checking the authenticity of identity documents.

Outstanding features:

● Detect fake documents: Use AI to check security factors such as patterns, fonts, watermarks on ID cards/CCCDs, passports.

● Verify document data: Compare information on documents with databases to detect discrepancies.

● Determine the accuracy of information on identity documents (FAR<=1.5%)

● Identify signs of editing: The system can detect if documents are cut, edited with Photoshop or other tools.

Face Matching

Face matching technology helps authenticate identity by comparing the photo on the ID card with the user's real face.

Outstanding features:

● Accurately compares the face between the ID card/CCCD photo and the live photo.

● FAR rate ≤ 0.5% and TAR ≥ 99%: High accuracy helps minimize the risk of confusion.

● Detect changes on the face: Identify elements such as hair, glasses, beard to ensure correct identity.

● Integrate with AI to improve performance: The system can recognize faces even when the lighting or shooting angle is not perfect.

Liveness Detection

Liveness Detection technology helps verify that the person performing eKYC is a real person, not a photo, video or mannequin.

Outstanding features:

● Natural facial movement recognition: The system requires users to perform actions such as blinking, turning their heads to ensure they are real.

● Detect fake photos/videos: Use AI technology to distinguish screenshots, replay videos or deepfakes.

● High accuracy with FAR ≤ 1%: Minimize the risk of the system being fooled by forms of identity fraud.

● Protection against spoofing attacks: Prevent fraudulent forms such as using printed photos, 3D masks to bypass the system.

SDK (Software Development Kit)

SDK helps integrate eKYC technologies into business applications, supporting multiple platforms.

Outstanding features:

● Multi-platform support:

○ Native App: iOS, Android.

○ Cross App: React Native, Flutter.

○ Hybrid App: Combining web and mobile applications.

● Easy integration: Providing powerful APIs to help programmers easily integrate eKYC into applications without having to develop from scratch.

● Optimize speed and performance: SDK helps quickly process tasks such as document recognition, face matching, fraud detection.

● Regular updates: SDK is constantly upgraded to increase accuracy and security. 

Viettel AI's eKYC Advantages

Superior security - Prevents all forms of identity fraud:

Accurate facial recognition ≥ 99%, helping to closely compare information. Fraud Detection by AI, helping to identify signs of editing on identity documents. Liveness Detection ensures that users are real, preventing forgery using photos, videos or deepfakes. Integrated NFC authentication, allowing information to be extracted from chip-embedded CCCDs with 100% accuracy, preventing document forgery.

Quick Authentication – Complete the process in just a few minutes

Automatically recognize identification documents (ID card, Citizen Identification Card, Passport) using OCR technology with an accuracy of up to 98%. Instant facial recognition matching ensures accurate authentication without any waiting. Additionally, it supports 24/7 verification, not limited by time or location.

Minimize errors – AI technology ensures accurate identification

The AI system automatically checks and compares data, completely eliminating errors caused by manual data entry. It detects mistakes instantly, allowing customers to correct their information promptly.

Optimize operational costs – Save up to 70% compared to traditional KYC

No need for manual document verification, significantly reducing operational costs. It lowers printing and paper storage costs, promoting a full digital transformation. The system can process thousands of transactions simultaneously, enabling businesses to scale without increasing personnel costs.

Why is Viettel eKYC the top choice?

Viettel AI’s eKYC (Electronic Know Your Customer) technology not only meets strict standards for digital identification but also offers significant advantages over other solutions on the market. With a combination of artificial intelligence (AI), multi-layered verification data, and mastery of core technology, Viettel AI provides a safe, accurate, and nearly fraud-proof eKYC solution.

Below are the factors that make Viettel eKYC the top choice:

The National Institute of Standards and Technology (NIST) – U.S. Department of Commerce has ranked this eKYC technology among the top 4 in the world for its ability to recognize faces from a side angle. NIST is a leading organization in evaluating biometric recognition algorithms.

Viettel AI’s eKYC also has an exclusive advantage through its collaboration with the Ministry of Public Security, allowing integration with the Citizen Identification Card (CCCD with a chip) data. When users register, the system cross-checks the information on their identification documents with the Ministry's database, quickly identifying cases of document fraud. The accuracy of identity verification is nearly flawless, reducing financial fraud, money laundering, and other illegal activities.

Why businesses should choose Viettel AI:

• Advanced technology: Viettel AI possesses state-of-the-art AI algorithms with top-tier accuracy.
• Comprehensive solution: Viettel AI’s eKYC not only authenticates identity but also provides robust security solutions.
• Multi-industry support: It is suitable for banking, insurance, telecommunications, e-commerce, and many other sectors.
• Trusted partner: Viettel AI is a product of Viettel Group, a leading and reputable technology brand in Vietnam.

The above is a basic summary of Viettel eKYC — an electronic identification solution developed by Viettel AI. With its convenience, this technology is gradually becoming a trend and a competitive lever among businesses.